Our bodywork items are generally always repainted, they may have scratches even if they are not visible in the photographs. We do not catalog items by color code and therefore we can never guarantee an exact match.
For all electrical components that require reprogramming by a professional or manufacturer for proper operation, customers must contact them before purchase to find out how to reprogram our used parts and how much it costs. For this type of sale, we do not accept returns on the grounds that the part "does not work" and the shipping costs are the sole responsibility of the buyer. For all orders requiring customs clearance, it is specified that fees/duties are always the responsibility of the buyer. In case of non-collection, round-trip costs and any customs duties will be deducted from the amount paid on the platform. The advertised item is used, so before mounting it on the vehicle, the buyer must be aware that it may have some paint or varnish defects, and it may have scratches or small defects.The asking price only concerns the bodywork or chassis, all accessories, even if they are present in the photos, are in no way guaranteed by the seller: actual presence, functionality, and integrity. Please check all the photos in the ad, as they may be subject to modifications or updates. Before making a purchase, if you have doubts, do not hesitate to let us know. If, for any reason, the customer is not satisfied with their purchase, for unused and complete items, a return can be requested within 30 days of delivery. In this case, the customer must access the order, download, print, and attach the item documentation to the package and return it to the seller within 30 days from the purchase date.
The buyer must indicate the desired compensation: exchange for another similar spare part, or request a refund of the price paid for the goods. Upon receipt of the return request, Pollini Lorenzo e Figli s. Will send a confirmation to the customer. The customer must return the goods at their own expense within 10 days. If the customer receives defective goods, or in the case of a delivery error on the customer's part, the customer has the right to request damages if the goods are defective Pollini Lorenzo e Figli s.
The customer is asked to make the spare part available to the carrier indicated and with the assigned specifications, which must not be handled, disassembled, damaged, or modified, within the legal deadlines. Pollini Lorenzo e Figli s. Reserves the right to request photographic proof before authorizing the return of defective or incorrect goods. It goes without saying that accepting a return does not in any way constitute recognition of liability or acceptance of the customer's requests by the seller, as the latter will not have had the opportunity to verify the replacement at that time.
All spare parts, once returned, will be checked by Pollini Lorenzo e Figli s. And, to activate the warranty, must meet the parameters listed in the general conditions of the contract, accepted by the customer at the time of online confirmation and also available on the site. Legitimately does not proceed with any replacement in cases where the return does not comply with all the aforementioned conditions, those provided by law and does not present defects, imperfections, or errors.
It is specified that if a spare part marked as defective is not, after appropriate checks, or if the claim and return conditions have not been met, Pollini Lorenzo e Figli s. Will evaluate the situation on a case-by-case basis and, as long as the returned spare part has residual market value, considering the condition at the time of return, reimburses - in any case - the part of the consideration due to the buyer, but does not proceed with a new delivery of a similar spare part.
In all these cases, shipping and collection costs for the spare part are always deducted. If, on the other hand, the return conditions have been met and, following the checks carried out, the product is returned to the buyer, the transport and collection costs for the spare part are always deducted, Pollini Lorenzo e Figli s.
If errors, faults, and defects are found in what was previously sold, it will provide the customer with another similar spare part to replace the previous one, and only if this is not possible, it will refund the price. In any case, no other amount or expenses will be recognized to the buyer, even for packaging, assembly, disassembly, immobilization of the vehicle, or otherwise, nor as damages or compensation, to which it is expressly waived. POLLINI LORENZO E FIGLI SRL 2024.